HELP CENTER
Frequently Asked
Questions
Everything you need to know about sprinkler installation, startups, repairs, winterization, and our seasonal care packages. Can’t find your answer? Give us a call.
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GENERAL
What areas do you serve?
We serve all of greater Omaha including Waterloo, Bennington, Elkhorn, Papillion, Bellevue, La Vista, Gretna, and the surrounding communities.
Are you a family-owned business?
Yes - Alternate Rain was founded by Doug and Jackie Bailey in 1985. Their sons Troy, Taylor, Tanner, and Tristen are all part of the team today.
Do you service systems you didn't install?
Absolutely. We service all brands of residential and commercial irrigation systems, regardless of who originally installed them.
How do I schedule a service call?
The easiest way is to call or text us at (402) 289–4019. You can also fill out the contact form on our website.
What are your service hours?
We operate Monday through Saturday, 8:00 AM to 5:00 PM. During peak season we often extend our hours to keep up with demand.
SPRING STARTUP
When should I schedule my spring startup in Omaha?
Typically late March or early April. It's best to wait until the threat of a deep freeze has passed—usually mid-to-late April.
How long does a spring startup take?
A standard startup for a residential system typically takes 45 to 60 minutes, depending on the number of zones and any minor adjustments needed.
Do I need to be home for the startup?
Only if your controller or main water shut-off is inside your house or garage.
What if you find a problem during the startup?
Minor repairs can often be fixed on the spot. For larger issues, we will provide an estimate and schedule a follow-up repair visit.
What does the spring startup include?
Our startup includes a full system turn-on, zone-by-zone inspection, sprinkler head adjustment for proper coverage, backflow preventer check, and controller programming review. We make sure everything is dialed in for the season before we leave.
WINTERIZATION
When should I winterize my sprinkler in Omaha?
Ideally between early October and early November, before the first sustained hard freeze.
What happens if I don't winterize my sprinkler system?
Skipping winterization usually results in an expensive spring with burst copper lines and cracked plastic valve manifolds.
I have an Alternate Rain self-draining system — do I still need you?
While these systems are designed to drain, a professional blowout is still the only way to ensure 100% of the water is removed from the valves and backflow.
Can you winterize a system that Alternate Rain didn't install?
Yes! We provide winterization services for all brands and types of sprinkler systems throughout the Omaha area.
What's the difference between a self-draining system and a blow-out system?
Self-draining systems use gravity and specialized valves to empty pipes, whereas a blow-out system uses high-volume compressed air to force water out.
REPAIRS
How do I know if I have a broken sprinkler head?
Look for "geysers," areas of bubbling water, or dry brown patches in your lawn where the head is failing to pop up or rotate.
My system is running but one zone isn't working. What could it be?
This is usually caused by a faulty solenoid or a wiring issue. Our technicians can diagnose the electrical fault and get the zone firing again.
Do you repair backflow preventers?
Yes. We can repair or replace all major models of backflow preventers to ensure your system meets city codes and protects your drinking water.
Can you install a smart WiFi controller on my existing system?
Absolutely. Upgrading to a WiFi controller is one of the best ways to save water and control your system from your smartphone.
How quickly can you get someone out for a repair?
We prioritize emergency repairs (like a main line break) and typically aim to get a technician to your property within 2-4 business days.
NEW INSTALLATION
How much does a new sprinkler system cost in Omaha?
Pricing depends on the size of your lot and the number of zones needed. We provide free, no-obligation on-site estimates for all new installations.
How long does installation take?
Most residential installations are completed within 1 to 2 days with minimal disruption to your yard.
Will installation damage my lawn?
We use a vibratory plow (pipe puller) that pulls the pipe underground with very little surface disruption. Any visible lines usually disappear within 2 weeks.
What is a self-draining system and why does Alternate Rain use them?
We install self-draining systems as an added layer of protection against Nebraska's unpredictable freezes, ensuring water can exit the lines even if a blowout is delayed.
Do you install systems for new construction?
Yes, we work frequently with builders and homeowners on new builds to coordinate the install before or after the final grade and sod.
SEASONAL CARE PACKAGES
What's included in a Seasonal Care Package?
Our packages bundle your Spring Startup and Fall Winterization together, offering a discounted rate and priority scheduling during our busiest months.
How much do the packages cost?
Package pricing varies based on the number of zones in your system. Contact our office for a personalized quote for your property.
Do I have to commit to multiple years?
No, our care packages are annual agreements. You can choose to renew every year to lock in your priority status and discounted pricing.
Should I combine winterization with other services?
Many customers choose to add a mid-season checkup or backflow testing to their package to ensure total system health year-round.
How do I sign up for a Seasonal Care Package?
You can sign up online through our portal, or just give us a call and we can add the package to your account over the phone.